The First Impression Counts - Even More So When No One Answers
Up to 30% of all calls are not answered in a company, because the line is busy – or because no one answers it. That costs you customers, and thereby costs you money. Not to mention the blow to your image. The question in when most customers call, how long they have to wait and how to plan peak time capacities.
With the Analysis Software Anna4, Aurenz has developed a powerful tool that helps you mass-produce customer satisfaction. The continual and long-term analysis of answered, lost and busy calls results in an informative overview of the entire company's telephone performance, as well as that of individual departments. Anna4 supports you in significantly increasing your service quality on the telephone, without superfluous administrative effort. Anna4 helps sensitize team leaders and employees to service-oriented behaviour. This is all done, as with all Aurenz software solutions, in compliance with all legal data privacy protection specifications.