Your software for UC-analyses
Clear and easy-to-understand dashboards provide insight into various aspects of your company's communication: whether analyses on the topics of reachability and service level, waiting times and utilization of call groups, utilization of SIP trunks or forecasts on the upcoming call volume - UC-Analytics provides the appropriate dashboard.
With the DynamicTeams of UC-Analytics, ordinary hunt groups become service hotlines into which agents can log in and out as needed. Group-related callback journals and supervisor dashboards turn your UC platform into a simple contact center with the help of UC Analytics.
Your software for call accounting.
The call data generated by your UC platform is captured and tariffed by AlwinPro UC-Edition. Use flexible rate tables to calculate call costs and check whether you have selected the appropriate rates with your provider. Use the call accounting solution for internal cost allocation or for billing UC services to third parties as a service provider.
With the invoice import module, you can import the invoice items and the itemized bill from your provider's invoices and charge them internally. A plausibility check during the invoice import notifies you of any anomalies regarding the invoiced connections, items and their amounts.
Your billing software for the health sector.
AlwinPro Care is the billing software for patient entertainment in the healthcare sector. AlwinPro Care not only provides the billing for services used, but also controls the provision of services for telephony, guest Internet and TV. The system offers a wide range of configuration options and supports all necessary interfaces to integrate well into existing infrastructures. A connection to the HIS via HL7, a connection of automatic pay stations, chip card telephones or modern bedside terminals is possible as well as the integration of already existing analog phones.
Your middleware and billing software for hotels
AlwinPro Hotel serves as middleware between a hotel management system and the telephone system. Independently from manufacturer, AlwinPro Hotel can be integrated into existing telecommunications systems and IT landscapes. Due to the integrated guest management, check-in and check-out can also be made directly via AlwinPro Hotel.
Your software for SwyxWare and NetPhone - analyses
Optimize the call routing and use the accessibility analyses to increase the service quality. Due to the uncomplicated implementation via the web browser, each user can individually set up his/her favorite statistics on the dashboard. It is the perfect complement for every SwyxWare and NetPhone.
Are you annoyed by parallel phone calls when using Microsoft Teams in combination with your communication platform like RingCentral, Unify, Avaya or Alcatel-Lucent? Do you miss a reliable user presence status covering all systems?
With the Presence Hub from aurenz you keep the presence status of your communication platforms in sync and thus avoid parallel calls.
The analytic software for your Octopus F X.
Ensure the service quality by analysing your own corporate communication. View the well-arranged reports, effortless on the interactive dashboard. Use the provided information to detect shortcomings and to plan your resources efficiently. This is a must for every Octopus F X.
Your analysis software for your STARFACE and iQueues
Ensuring service quality by analyzing your corporate communications. Clearly and quickly visible on the interactive dashboards. Ideal for designing efficient resource planning and uncovering deficits. The must have for every STARFACE and iQueues.