Your software for UC-analyses
Generate statistics such as hunt group accessibility and waiting time, individual and well-arranged via the dashboard and through the web browser. Each hunt group turns into a dynamic hunt group: it is easy for agents to log-in and out - and there is an overview of each hunt group via the supervisor-board. In addition, the UC-Analytics - software includes all the features of a call accounting solution. Discover your potentials and use the system optimally.
Your software for call accounting.
All generated call-data from the PBX is recorded. Costs for working hours, equipment (devices) and services are recorded and can be distributed and allocated accordingly. It is excellent for calculating internal costs or costs for UC services, to third parties, as service provider.
Your billing software for the health sector.
AlwinPro Care is the first, complete solution that offers all billing and controlling advantages in one single system. All data, also patient entertainment, is patient-related. The processing and billing is further more always in compliance with data protection laws. Connections to cash machines and chip card terminals or the hospital information system (HIS) are easily done.
Your middleware and billing software for hotels
AlwinPro Hotel serves as middleware between a hotel management system and the telephone system. Independently from manufacturer, AlwinPro Hotel can be integrated into existing telecommunications systems and IT landscapes. Due to the integrated guest management, check-in and check-out can also be made directly via AlwinPro Hotel.
Your software for SwyxWare and NetPhone - analyses
Optimize the call routing and use the accessibility analyses to increase the service quality. Due to the uncomplicated implementation via the web browser, each user can individually set up his/her favorite statistics on the dashboard. It is the perfect complement for every SwyxWare and NetPhone.
The analytic software for your Octopus F X.
Ensure the service quality by analysing your own corporate communication. View the well-arranged reports, effortless on the interactive dashboard. Use the provided information to detect shortcomings and to plan your resources efficiently. This is a must for every Octopus F X.
iQueue pro UC-Analytics
Ihre Analyse Software für Ihre Starface und iQueues
Sicherstellung der Servicequalität durch Analysen der eigenen Unternehmenskommunikation. Übersichtlich und schnell einsehbar auf dem interaktiven Dashboard. Ideal um eine effiziente Ressourcenplanung zu gestalten und Defizite aufzudecken. Das Muss für jede Starface und iQueues.