The Swyx Analytics by aurenz is the perfect complement to your SwyxWare or NetPhone. Based on the generated call data in your SwyxWare/NetPhone, the Swyx Analytics offers different report options. Organise your corporate communication. Get the reports on your user friendly, personal dashboard, and use the information to optimize processes and ensure service quality. Determine peak-hours, plan your resources carefully, and use the reports to get the most out of your extended call routing. The software includes a full call-accounting solution that makes it possible to allocate costs accordingly. Not only call costs, but also working hours, equipment costs (devices) and services can be easily calculated.
Extensive evaluations for queue management: With key figures like service quality and waiting time.
Add pre-configured analyses to the individual dashboard with just one click. sorted by topic, all nice and tidy.
Identify how many calls were accepted or lost and make sure to optimize your hunt groups.
Determine your actual need for voice channels.
Identify bottlenecks or overcapacity and manage your resource planning.
Increase your service quality based on the accessibility analyses.
How long do the customers stay on the line? Create and configure drop groups properly.
Our analyses and reports make the Unified Communication graphically visible. Optimization potentials are revealed and the service quality further improved.
At a glance:
Waiting and ringing time
Presentation as a live chart
It is easy to measure the required number of voice channels. After the analysis, adjust the SIP connections as needed and make sure to always be available.
Determination of necessary voice channels
Utilization at peak hours
Cost determination via tariff tables
You are constantly on the safe side with the integrated alarm for defined events. There is an immediate notification about the event via for instance e-mail so that you are able to take quick counter measurements.
Call at certain times
Long lasting calls
Calls from specific areas
Easy to calculate internal costs or UC services to third parties as a service provider.
Drill down to itemised bills
Billing of service, private and project calls
Mobile and landline invoice import, cost allocation and plausibility check
Detailed and summary reports
Cost centre accounting
Billing of clients
Billing of device costs, services, IMAC (Install, Move, Add, Change)
Run reports automatically or on-the-fly
Freely configurable forms for reports using the form editor
When creating and processing all data protection requirements are always taken into account.
Data protection packages with protection specifications, separated by call type
Allocation of data protection packages to subscribers
Customised encryption of relevant data
Individually adjustable protection settings
Delete or mask connection information: call, time, duration, destination number, location
Exempt connections to counselling centres
In compliance with the service connection regulations of the countries (Germany: DAV)
Switching between business and private
EU General Data Protection Regulation (GDPR)
Integrated user/role concept for different access authorizations
Flexible export options
Master data via LDAP connection
Data export for banks (SEPA)
Optimization of service quality
Even better personnel planning
Automatic distribution of reports
Easy to handle
Showing tendencies over longer periods of time
Control, monitoring and provisioning of hunt groups
Download the full version for your purchased software. In the installation process, select "Full version" and the desired country configuration.
Download current Release
When installing the aurenz software for the first time (initial activation) bear in mind: If you have a more recent version than listed on your license key, contact us and you will receive an activation code for the latest version. Email: firstname.lastname@example.org Phone: +49 7021 73 888-33.
Your customers want to test our software and import their own real data? No problem - download our current trial version. Select "Trial version" during the installation process and the software can be used free of charge for 60 days covering up to 500 subscribers. After purchase, you can easily convert the trial version into a full version, without losing the configurations and already collected data.
Download Trial Version
If you are not familiar with our software yet, do not hesitate to download our current demo version. It will convince you and your customers.
Below you will find all the information you need to prepare the installation of the Swyx Analytics ideally. What information is necessary, which framework conditions should be considered (for the infrastructure), which are the most important configuration points and where to find further information. Only available in german.
Best Practice - Installation Guide
Instructions for setting up the connection to SwyxWare:
Documented requirements regarding hardware resources, software components, firewall settings, ports, etc.:
Please notice that the SwyxWare ECR has a significant impact on the CDRs. Please read the following document carefully, in order to know what you have to consider when designing the call routing for the statistics of the Swyx Analytics to achieve the greatest possible validity. Only available in german:
ECR Influence on Swyx Analytics
Template for hunt group-imports
You can use the program interface to import the configuration of the hunt groups. We have a template of the import file at your disposal. Format of the text file: $ $ $ . Only available in german:
Template for hunt group-imports