Your middleware and billing software for the hotel sector

Independent of manufacturer, AlwinPro Hotel can be integrated into existing telecommunications systems and IT landscapes. AlwinPro Hotel acts as middleware between the PBX and the hotel management system. Services such as telephone connection, Internet and TV are easy and comfortable to calculate and bill. This reduces the administrative burden and saves resources. All data is guest-related and processed in accordance with data protection laws. In addition, AlwinPro Hotel offers the full scope of a modern call accounting solution. The integrated guest management also allows check-in and check-out directly which should be extra interesting for bed and breakfasts and small guesthouses.


The most important features

  • Interface to most of the hotel management systems. AlwinPro Hotel is acting as Middleware, controlling the TC system, TV and Internet guest access.
  • Integrated guest management with room occupancy list and guest list with status display regarding telephony, Internet and TV.
  • Possible to bill all hotel services, (accommodation, breakfast, minibar, telephone,
    Internet services, TV, etc.) directly via the AlwinPro Hotel guest management without using the front-office system.
  • Check-in/Check-out
  • Cash registers and accounting journals
  • Guest profile setting
  • Different billing procedures: prepayment with account balance monitoring or invoices.
  • Uncomplicated invoicing (also for big groups)
  • Enter different tax rates for accommodation and other services
  • Voice Mail allocation
  • Enable/disable telephony / monthly interim billing / final settlement
  • Wake-up call / room status (required XCAPI)
  • Individual tariffs

Call Accounting & Billing

Easy to calculate internal costs or UC services to third parties as a service provider.

At a glance:

  • Drill down to itemised bills
  • Billing of service, private and project calls
  • Mobile and landline invoice import, cost allocation and plausibility check
  • Detailed and summary reports
  • Cost centre accounting
  • Billing of clients
  • Freely definable rates via network provider tables including free minutes
  • Billing of device costs, services, IMAC (Install, Move, Add, Change)
  • Run reports automatically or on-the-fly
  • Freely configurable forms for reports using the form editor

Data protection

When processing all data, data protection requirements are always taken into account.

At a glance:

  • Data protection packages with protection specifications, separated by call type
  • Allocation of data protection packages to subscribers
  • Customised encryption of relevant data
  • Individually adjustable protection settings
  • Delete or mask connection information: call, time, duration, destination number, location
  • Exempt connections to counselling centres
  • In compliance with the service connection regulations of the countries (Germany: DAV)
  • Switching between business and private
  • EU General Data Protection Regulation (GDPR)
  • Integrated user/role concept for different access authorizations

Fraud Detection

Take countermeasures fast due to the integrated alarm for defined events. You can also get an immediate notification of the occurred event via e-mail.

At a glance:

  • Call at certain times
  • Long lasting calls
  • Calls from specific areas

Further features

  • Flexible export options
  • Multilingual (ENG/GER)
  • Master data via LDAP connection
  • Data export for banks (SEPA)

Supported and certificated manufacturers

To ensure high quality at all times, we certify our products regularly. We work together with the most renowned telecommunication manufacturers.

Your advantages

  • Less administrative work
  • Control of guest telephones
  • Individual tariffing

Download of the full version

Download the full version for your purchased software. In the installation process, select "Full version" and the desired country configuration.

Current release:

Download the current Release

Trial Version

Testing with real data

Your customers want to test our software and import their own real data? No problem - download our current trial version. Select "Trial version" during the installation process and the software can be used free of charge for 60 days covering up to 500 subscribers. After purchase, you can easily convert the trial version into a full version, without losing the configurations and already collected data.

Download Trial Version

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