PRESENCE SYNC BETWEEN YOUR UC PLATFORM AND MICROSOFT TEAMS

With the aurenz Ppresence Hub you always keep the presence status of your communication platforms in sync.

The call routing in your telecommunications system is based on the presence status of the users. Calls should only be forwarded to available users. If two communication platforms are used, the presence status between the systems must be synchronized. With the aurenz Presence Hub, the Microsoft Teams presence status can be synchronized with the presence status of your telecommunications system. Make sure that users who are in team meetings no longer receive parallel calls on their softphone.

The aurenz Presence Hub is a cloud service and can be seamlessly connected to your Microsoft Teams tenant.

Are you annoyed by parallel phone calls when using Microsoft Teams in combination with your communication platform like RingCentral, Unify, Avaya or Alcatel-Lucent? Do you miss a reliable user presence status covering all systems?

With Presence Hub SaaS, users' presence status is synchronized bidirectionally between all your communication platforms. This ensures that during a call, meeting or presentation, the "do not disturb" status applies in all platforms and a second call is suppressed.

Key benefits

  • Suppression of a second call in the Teams client if the user is already in a call via the PBX. The presence status in Teams is set to "Do Not Disturb" (DND) if the user is in a PBX phone call.
  • Set presence status in the PBX to "Do Not Disturb" (DND) if the user is in a Teams call, Teams conference or Teams meeting.
  • The Presence Hub receives change notification from Microsoft Teams and the PBXs. There is no polling of the actual presence status and therefore the status is updated in near real time.
  • Multi-tenant cloud service that seamlessly connects to your Microsoft Teams tenant.
  • Use the Microsoft Teams client and the phone client like usual. The relevant presence status is synchronized automatically.
  • No additional user interface to control the presence status needed

 

Supported communication platforms

  • RingCentral
  • Unify Office
  • Avaya Cloud Office
  • Alcatel Rainbow Office
  • Genesys Cloud CX
  • Avaya IP Office
  • Innovaphone
  • others following soon

For more details please read this article in our wiki.

 

How to get started

The aurenz Presence Hub is a multi-tenant cloud service that can be seamlessly connected to your Microsoft Teams tenant. If you are using one of the supported communication platforms mentioned above, you just need to go to the offer in the Microsoft AppSource Marketplace and click the "Get it now" button to start the on-boarding process. No local installation or additional licensing process is required. If you are using a communication platform that is not meantioned above, please contact us.

Any questions? Ask your Presence Hub Assistant.

 

 

 

 

 

 

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