With the aurenz Ppresence Hub you always keep the presence status of your communication platforms in sync.
The call routing in your telecommunications system is based on the presence status of the users. Calls should only be forwarded to available users. If two communication platforms are used, the presence status between the systems must be synchronized. With the aurenz Presence Hub, the Microsoft Teams presence status can be synchronized with the presence status of your telecommunications system. Make sure that users who are in team meetings no longer receive parallel calls on their softphone.
The aurenz Presence Hub is a cloud service and can be seamlessly connected to your Microsoft Teams tenant.
With Presence Hub SaaS, users' presence status is synchronized bidirectionally between all your communication platforms. This ensures that during a call, meeting or presentation, the "do not disturb" status applies in all platforms and a second call is suppressed.
For more details please read this article in our wiki.
The aurenz Presence Hub is a multi-tenant cloud service that can be seamlessly connected to your Microsoft Teams tenant. If you are using one of the supported communication platforms mentioned above, you just need to go to the offer in the Microsoft AppSource Marketplace and click the "Get it now" button to start the on-boarding process. No local installation or additional licensing process is required. If you are using a communication platform that is not meantioned above, please contact us.
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