Your modular billing software for the health sector

AlwinPro Care is the billing software for patient entertainment in the healthcare sector. AlwinPro Care not only provides the billing for services used, but also controls the provision of services for telephony, guest Internet and TV. The system offers a wide range of configuration options and supports all necessary interfaces to integrate well into existing infrastructures. A connection to the HIS via HL7, a connection of automatic pay stations, chip card telephones or modern bedside terminals is possible as well as the integration of already existing analog phones.


The most important features

  • ​Integrated patient management
  • Billing of patient entertainment such as TV, Internet and telephone (basic charges and consumption)
  • Account balance monitoring with blocking of services when the limit is reached
  • Check-In / Check-Out with authorization switch
  • Telephone number and password assignment at check-in
  • Tariff assignment of in-house tariffs
  • Different billing procedures: advance payment and invoice
  • Billing of basic fees for TV, Internet and telephone
  • Telephone number transfer when moving patients (virtual telephone number)
  • Billing based on virtual extensions, fixed extensions or PIN
  • Cash and booking journals
  • Individual form design
  • Open interfaces for the connection of TV, Internet and cash machines
  • Billing of other services, such as headphones for patient entertainment for example

Additional modules

  • Telephone server for login, account balance and room status (plus XCAPI)
  • Connection to the Hospital Information System (HIS)
  • Interfaces: cash machine, smart card telephone and chip card reader
  • Authentication server for Internet and TV
  • Canteen billing

Call Accounting & Billing

Easy to calculate internal costs or UC services to third parties as a service provider.

At a glance:

  • Drill down to itemised bills
  • Billing of service, private and project calls
  • Mobile and landline invoice import, cost allocation and plausibility check
  • Detailed and summary reports
  • Cost centre accounting
  • Billing of clients
  • Freely definable rates via network provider tables including free minutes
  • Billing of device costs, services, IMAC (Install, Move, Add, Change)
  • Run reports automatically or on-the-fly
  • Freely configurable forms for reports using the form editor

Data protection

When processing all data, data protection requirements are always taken into account.

At a glance:

  • Data protection packages with protection specifications, separated by call type
  • Allocation of data protection packages to subscribers
  • Customised encryption of relevant data
  • Individually adjustable protection settings
  • Delete or mask connection information: call, time, duration, destination number, location
  • Exempt connections to counselling centres
  • In compliance with the service connection regulations of the countries (Germany: DAV)
  • Switching between business and private
  • EU General Data Protection Regulation (GDPR)
  • Integrated user/role concept for different access authorizations

Fraud Detection

Take countermeasures fast due to the integrated alarm for defined events. You can also get an immediate notification of the occurred event via e-mail.

At a glance:

  • Call at certain times
  • Long lasting calls
  • Calls from specific areas

Additional Services

  • Flexible export options
  • Multilingual (ENG/GER)
  • Master data via LDAP connection
  • Data export for banks (SEPA)

Supported and certificated manufacturers

To ensure high quality at all times, we certify our products regularly. We work together with the most renowned telecommunication manufacturers.

Technology partners

Avionic, P-Labor, netopsie, T-Systems Entertainment, Ocilion

Lancom, Cisco, netopsie, T-Systems, Funkwerk

POS systems
OPC, CSG Systems GmbH

Complete systems
T-Systems Entertainment, ConnectedCare (Bewatec)

cosymed AG

Your advantages

  • Less administrative work
  • Control of patient telephones, as well as Internet and TV – access
  • Individual tariffing and daily billing

Download of the full version

Download the full version for your purchased software. In the installation process, select "Full version" and the desired country configuration.

Current Release:

Download the current Release


Testing with real data

Your customers want to test our software and import their own real data? No problem - download our current trial version. Select "Trial version" during the installation process and the software can be used free of charge for 60 days covering up to 500 subscribers. After purchase, you can easily convert the trial version into a full version, without losing the configurations and already collected data.

Download Trial Version

Further informative literature

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