Tutorials

We have created tutorials for you on a wide range of topics. The selection is constantly expanding. Only available in german.

Create customer contact analysis

Organization chart 01 Explanation

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Tutorials – Swyx Edition by aurenz

Swyx Edition Teil 1:

Operation and definition of the Swyx Edition, general description. Keywords: module data acquisition, module AlwinPro, module Anna4, organization chart

Swyx Edition Teil 2:

Installation instructions and connection to the SwyxWare.

Keywords: data sources, record monitor, windows services, required windows user rights

Swyx Edition Teil 3:

Create reports in the module Anna4 in the Swyx Edition. Keywords: Hunt groups analysis - answered and lost calls, hunt group processing, agent evaluation, phone behaviour - answered and lost calls, customer contact analysis - successful and lost contacts, group evaluation - lost / successful calls.