We have created tutorials for you on a wide range of topics. The selection is constantly expanding. Only available in german.
Operation and definition of the Swyx Edition, general description. Keywords: module data acquisition, module AlwinPro, module Anna4, organization chart
Installation instructions and connection to the SwyxWare.
Keywords: data sources, record monitor, windows services, required windows user rights
Create reports in the module Anna4 in the Swyx Edition. Keywords: Hunt groups analysis - answered and lost calls, hunt group processing, agent evaluation, phone behaviour - answered and lost calls, customer contact analysis - successful and lost contacts, group evaluation - lost / successful calls.