Your support as business partner

Our business partner can rely on fast and competent help. Whether by phone, e-mail or remote maintenance, these services from aurenz are free of charge for our trained business partners.

We also support installations on site or remotely (subject to charge).

Our support times: Mon.-Fri 08.00-17.00 CET


Mon.-Fri. 08:00 AM - 5:00 PM
Phone. +49 (0) 7021 73888-33
Fax +49 (0) 7021 73888-30

End customer support

End customers receive help quickly either through our business partners or as part of the service contract directly from us.

Do you as our customer, have a service contract with us?  Then our support will be happy to help you - via phone, e-mail or remote.

Remote access via TeamViewer

If required, our business partners and end customers with service contracts will receive support via remote maintenance.

For remote maintenance please download the program TeamViewer. With this program, you give our support staff temporary remote access to your computer system. A software installation is not required. After confirming our "Terms of Service for Remote Maintenance via Software TeamViewer", please only execute the program and contact us via telephone.

When you have accepted our terms and conditions, please start TeamViewer via the following link:

Start Teamviewer


Our support team not only provides excellent first-hand support, but also the following services:

  • Technicians training

  • End customer training

  • Installation support on site and remotely

Please contact us to clarify dates and general conditions.

Comment on known vulnerabilities

By continuous updates of our software, as well as 3rd party libraries, we prevent any security gaps and always align our products on new requirements. We always recommend updating your software to the currant release to be on the highest level of security.

In the following list you will find our comments on known security vulnerabilities, whether they affect your system and which measures must be taken. Would you like to be actively informed about security notices? Then please register for our newsletter.

  • 2022-12-12: Critical vulnerability in Commons Text (CVE-2022-42889): AlwinPro, AlwinPro Hotel/Care, SwyxAnalytics, UC-Analytics products use the library with the affected version. With release the library has been updated and the vulnerability does not exist anymore from this version on.
  • 2022-12-01: Critical vulnerability in openssl CVE-2022-3786 and CVE-2022-3602: We do not use openssl library in affected versions in any of our products AlwinPro, AlwinPro Hotel/Care, SwyxAnalytics, UC-Analytics. 
  • 2022-04-05: Vulnerability in zlib could allow attackers to execute malware (CVE-2018-25032). All versions of the products AlwinPro, AlwinPro Care/Hotel, UC-Analytics, SwyxAnalytics are affected. With the version, the zlib library was exchanged for version 1.1.12.
  • 2021-12-13 (Update 2021-12-16): Vulnerability in the Log4J library (CVE-2021-44228)
    The MediationDevice product does not use the Log4J library in the affected versions, the Log4J library was nevertheless replaced. A new version is available.
    The HealthCare solution product does not use the Log4J library in the affected versions.
    The products UC-Analytics, SwyxAnalytics, iQueue pro UC-Analytics, iPro UC-Analytics, AlwinPro US-Edition, AlwinPro Hotel / Care in versions 11.x, 12.x and 13.x do not use the Log4J library at all (examined were all not discontinued product versions).
    The product AlwinPro Hotel / Care authentication server uses the Log4J in a version that is not affected by this security vulnerability. Update 1/11/2022: Update for the  authentication server available, the Log4J is then no longer used
  • 2018-12-11: The Meltdown and Specter vulnerabilities do not affect our VoiceFirewall. The VoiceFirewall appliance has an Intel Atom N2800 CPU installed, which is not affected by the vulnerability. A list of affected Intel CPUs is available at this Link.