Your support as business partner

Our business partner can rely on fast and competent help. Whether by phone, e-mail or remote maintenance, these services from aurenz are free of charge for our trained business partners.

We also support installations on site or remotely (subject to charge).

Our support times: Mon.-Fri 08.00-17.00 CET

Hotline

Mon.-Fri. 08:00 AM - 5:00 PM
Phone. +49 (0) 7021 73888-33
Fax +49 (0) 7021 73888-30

End customer support

End customers receive help quickly either through our business partners or as part of the service contract directly from us.

Do you as our customer, have a service contract with us?  Then our support will be happy to help you - via phone, e-mail or remote.

Remote access via TeamViewer

If required, our business partners and end customers with service contracts will receive support via remote maintenance.

For remote maintenance please download the program TeamViewer. With this program, you give our support staff temporary remote access to your computer system. A software installation is not required. After confirming our "Terms of Service for Remote Maintenance via Software TeamViewer", please only execute the program and contact us via telephone.

When you have accepted our terms and conditions, please start TeamViewer via the following link:

Start Teamviewer

Service

Our support team not only provides excellent first-hand support, but also the following services:

  • Technicians training

  • End customer training

  • Installation support on site and remotely

Please contact us to clarify dates and general conditions.

Comment on known vulnerabilities

By continuous updates of our software, as well as 3rd party libraries, we prevent any security gaps and always align our products on new requirements. We always recommend updating your software to the currant release to be on the highest level of security.

In the following list you will find our comments on known security vulnerabilities, whether they affect your system and which measures must be taken. Would you like to be actively informed about security notices? Then please register for our newsletter.

  • 11.01.2018 The Meltdown and Specter vulnerabilities do not affect our VoiceFirewall. The VoiceFirewall appliance has an Intel Atom N2800 CPU installed, which is not affected by the vulnerability. A list of affected Intel CPUs is available at this Link.