Based on the call data generated in the UC system, iQueue pro UC-Analytics offers different evaluation options for your Starface and iQueues. It is user-friendly, fast and flexible to use the web to display your personal reports of corporate communication on the integrated dashboard. Ensure your service quality and use the reports and analyses to optimize your processes. Peak time reports are excellent for planning resources.
In addition to reports and analyses, the iQueue pro UC-Analytics offers the full scope of a modern call accounting solution. This way additional costs (other than call data) such as working hours, equipment costs (devices) and services can be distributed and charged according to the originator.
Dashboards for IQueues provide information on the service level, waiting times, utilization of iQueues, agent login status and many other interesting parameters.
Preconfigured analyzes, sorted by topic. Added with just one click on the custom dashboard.
Analyze how many calls were accepted and lost and optimize your hunt groups.
Beliebige Datenreihen, Datenfilter und Darstellungsmöglichkeiten
Ermitteln Sie wie viele Anrufer erfolgreich einen Ansprechpartner bekommen haben, wie viele Anrufer dies nicht geschafft haben und wie viele verlorene Anrufe zurückgerufen wurden.
Our analyses and reports make the Unified Communication graphically visible. Optimization potentials are revealed and the service quality further improved.
At a glance:
Statistics for iQueues and huntgroups
Statistics for trunks and extenions
Login times of agents
Presentation as a live chart
It is easy to measure the required number of voice channels. After the analysis, adjust the SIP connections as needed and make sure to always be available.
Determination of necessary voice channels
Utilization at peak hours
Cost determination via tariff tables
You are constantly on the safe side with the integrated alarm for defined events. There is an immediate notification about the event via for instance e-mail so that you are able to take quick counter measurements.
Call at certain times
Long lasting calls
Calls from specific areas
Easy to calculate internal costs or UC services to third parties as a service provider.
Drill down to itemised bills
Billing of service, private and project calls
Mobile and landline invoice import, cost allocation and plausibility check
Detailed and summary reports
Cost centre accounting
Billing of clients
Billing of device costs, services, IMAC (Install, Move, Add, Change)
Run reports automatically or on-the-fly
Freely configurable forms for reports using the form editor
When creating and processing all data protection requirements are always taken into account.
Data protection packages with protection specifications, separated by call type
Allocation of data protection packages to subscribers
Customised encryption of relevant data
Individually adjustable protection settings
Delete or mask connection information: call, time, duration, destination number, location
Exempt connections to counselling centres
In compliance with the service connection regulations of the countries (Germany:DAV)
Switching between business and private
EU General Data Protection Regulation (GDPR)
Integrated user/role concept for different access authorizations
Flexible export options
Master data via LDAP connection
Data export for banks (SEPA)
To ensure high quality at all times, we certify our products regularly and work closely togehter with STARFACE.
Optimization of service quality
Even better personnel planning
Optimized usage of the iQueues
Automatic distribution of reports
Easy to handle
Showing tendencies over longer periods of time
Control, monitoring and provisioning of hunt groups
Download the full version for your purchased software. In the installation process, select "Full version" and the desired country configuration.
Download current Release
Your customers want to test our software and import their own real data? No problem - download our current trial version. Select "Trial version" during the installation process and the software can be used free of charge for 60 days covering up to 500 subscribers. After purchase, you can easily convert the trial version into a full version, without losing the configurations and already collected data.
Download Trial Version
If you are not familiar with our software yet, do not hesitate to download our current demo version. It will convince you and your customers.