Visualize your corporate communication

The iQueue pro UC-Analytics provides you with comprehensive analyzes of your corporate communication via the STARFACE communication platform.

Easy-to-understand dashboards offer you an insight into the most diverse aspects the corporate communication: whether analyzes on the topics of availability and service level, waiting times and utilization of the iQueues, utilization of the SIP trunks or forecasts of the future call traffic - UC Analytics provides the right dashboard to.

Use this insight into your corporate communication and optimize the use of your STARFACE and thus accessibility through needs-based planning of resources and personnel.

The included call accounting enables the billing of call costs, working time, device costs and costs for IT services as well as many additional reporting possibilities.

Insights into iQueue pro UC-Analytics

  • iQueue Dashboard

    iQueue Dashboard

    Dashboards for IQueues provide information on the service level, waiting times, utilization of iQueues, agent login status and many other interesting parameters.

  • Categorically simple

    Categorically simple

    Preconfigured analyzes, sorted by topic. Added with just one click on the custom dashboard.

  • Analysis of hunt groups and extensions

    Analysis of hunt groups and extensions

    Analyze how many calls were accepted and lost and optimize your hunt groups.

  • UC-Analytics Datenexplorer

    UC-Analytics Datenexplorer

    Beliebige Datenreihen, Datenfilter und Darstellungsmöglichkeiten

  • Kundenkontaktanalyse

    Kundenkontaktanalyse

    Ermitteln Sie wie viele Anrufer erfolgreich einen Ansprechpartner bekommen haben, wie viele Anrufer dies nicht geschafft haben und wie viele verlorene Anrufe zurückgerufen wurden.


The most important features

Looking at corporate communication

Our analyses and reports make the Unified Communication graphically visible. Optimization potentials are revealed and the service quality further improved.

At a glance:

  • Statistics for iQueues and huntgroups

  • Statistics for trunks and extenions

  • Answered calls

  • Waiting times

  • Login times of agents

  • Lost Calls

  • Busy lines

  • Voice Mail
  • Discharged calls

  • Ringing time

  • Presentation as a live chart

  • Indicating trends

Key figures for the All-IP area

It is easy to measure the required number of voice channels. After the analysis, adjust the SIP connections as needed and make sure to always be available.

At a glance:

  • Determination of necessary voice channels

  • Utilization at peak hours

  • Average utilization

  • Cost determination via tariff tables

Fraud Detection

You are constantly on the safe side with the integrated alarm for defined events. There is an immediate notification about the event via for instance e-mail so that you are able to take quick counter measurements.

At a glance:

  • Call at certain times

  • Long lasting calls

  • Calls from specific areas

Call Accounting & Billing

Easy to calculate internal costs or UC services to third parties as a service provider.

At a glance:

  • Drill down to itemised bills

  • Billing of service, private and project calls

  • Mobile and landline invoice import, cost allocation and plausibility check

  • Detailed and summary reports

  • Cost centre accounting

  • Billing of clients

  • Freely definable rates via network provider tables including free minutes
  • Billing of device costs, services, IMAC (Install, Move, Add, Change)

  • Run reports automatically or on-the-fly

  • Freely configurable forms for reports using the form editor

Data protection

When creating and processing all data protection requirements are always taken into account.

At a glance:

  • Data protection packages with protection specifications, separated by call type

  • Allocation of data protection packages to subscribers

  • Customised encryption of relevant data

  • Individually adjustable protection settings

  • Delete or mask connection information: call, time, duration, destination number, location

  • Exempt connections to counselling centres

  • In compliance with the service connection regulations of the countries (Germany:DAV)

  • Switching between business and private

  • EU General Data Protection Regulation (GDPR)

  • Integrated user/role concept for different access authorizations

Further Features

  • Flexible export options

  • Multilingual (ENG/GER)

  • Master data via LDAP connection

  • Data export for banks (SEPA)


Supported and certified manufacturers

To ensure high quality at all times, we certify our products regularly and work closely togehter with STARFACE.


Your advantages

  • Optimization of service quality

  • Even better personnel planning

  • Optimized usage of the iQueues

  • Process optimization

  • Automatic distribution of reports

  • Easy to handle

  • Showing tendencies over longer periods of time

  • Control, monitoring and provisioning of hunt groups

Download of the full version

Download the full version for your purchased software. In the installation process, select "Full version" and the desired country configuration.

Current Release:

Download current Release


Trial version

Testing with real data

Your customers want to test our software and import their own real data? No problem - download our current trial version. Select "Trial version" during the installation process and the software can be used free of charge for 60 days covering up to 500 subscribers. After purchase, you can easily convert the trial version into a full version, without losing the configurations and already collected data.

Download Trial Version

Demoversion

Testing with already integrated demo data

If you are not familiar with our software yet, do not hesitate to download our current demo version. It will convince you and your customers.

Download Demoversion



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