Turn your UC platform into a contact center with UC Analytics and DynamicTeams from aurenz. From ordinary hunt groups or waiting queues, Dynamic Teams are created in which agents can book themselves in and out independently. A supervisor gets an insight into the call volume, the service quality and the utilization of the group via dashboards and can intervene in the group assignment. Predictive analytics provide a forecast of expected call volume. Group-related callback journals show which callbacks are still pending and which are already being processed or completed.  

Insights into UC-Analytics

  • Multiple dashboards

    Multiple dashboards

    Simple compilation of the analyses clearly arranged on several dashboards.

  • Categorically simple

    Categorically simple

    Get preconfigured analyses, sorted by topic, and added to the individual dashboard with just one click.

  • Voice quality analyses for the Cisco UCM

    Voice quality analyses for the Cisco UCM

    Get a quick overview of the voice quality of your connection.

  • Analyse hunt groups and extensions

    Analyse hunt groups and extensions

    Identify how many calls were accepted or lost and make sure to optimize your hunt groups.

  •  Utilization of voice channels

    Utilization of voice channels

    Determine your actual need for voice channels.

  • Analysis of resource utilization

    Analysis of resource utilization

    Identify bottlenecks or overcapacity and manage your resource planning.

  • Analysis of lost customer contacts

    Analysis of lost customer contacts

    Increase your service quality based on the accessibility analyses.

  • Analysis of ringing time - lost calls

    Analysis of ringing time - lost calls

    How long do the customers stay on the line? Create and configure drop groups properly.

The most important features

Looking at corporate communication

Our analyses and reports make the Unified Communication graphically visible. Optimization potentials are revealed and the service quality further improved.

At a glance:

  • Answered calls

  • Lost Calls

  • Busy lines

  • Voice Mail
  • Discharged calls

  • Ringing time

  • Presentation as a live chart

  • Indicating trends

Key figures for the All-IP area

It is easy to measure the required number of voice channels. After the analysis, adjust the SIP connections as needed and make sure to always be available.

At a glance:

  • Determination of necessary voice channels

  • Utilization at peak hours

  • Average utilization

  • Cost determination via tariff tables

Fraud Detection

You are constantly on the safe side with the integrated alarm for defined events. There is an immediate notification about the event via for instance e-mail so that you are able to take quick counter measurements.

At a glance:

  • Call at certain times

  • Long lasting calls

  • Calls from specific areas

Accounting & Billing

Easy to calculate internal costs or UC services to third parties as a service provider.

At a glance:

  • Drill down to itemised bills

  • Billing of service, private and project calls

  • Mobile and landline invoice import, cost allocation and plausibility check

  • Detailed and summary reports

  • Cost centre accounting

  • Billing of clients

  • Freely definable rates via network provider tables including free minutes
  • Billing of device costs, services, IMAC (Install, Move, Add, Change)

  • Run reports automatically or on-the-fly

  • Freely configurable forms for reports using the form editor


Static hunt groups (e.g., support, head office, etc.) become dynamic hunt groups, expandable if necessary.

At a glance:

  • Supervisor Board: monitoring and management of hunt groups

  • Agents can log in and out

  • Agent status display

  • Adding agents automatically by full utilization

  • Warning alert when less agents are available

  • Extensive statistics

  • Adaptation to routing scripts not necessary

Data protection

When creating and processing all data protection requirements are always taken into account.

At a glance:

  • Data protection packages with protection specifications, separated by call type

  • Allocation of data protection packages to subscribers

  • Customised encryption of relevant data

  • Individually adjustable protection settings

  • Delete or mask connection information: call, time, duration, destination number, location

  • Exempt connections to counselling centres

  • In compliance with the service connection regulations of the countries (Germany:DAV)

  • Switching between business and private

  • EU General Data Protection Regulation (GDPR)

  • Integrated user/role concept for different access authorizations

Further Features

  • Flexible export options

  • Multilingual (de/en/es/fr/it/nl)

  • Master data via LDAP connection

  • Data export for banks (SEPA)

Your advantages

  • Optimization of service quality

  • Even better personnel planning

  • Process optimization

  • Automatic distribution of reports

  • Easy to handle

  • Showing tendencies over longer periods of time

  • Control, monitoring and provisioning of hunt groups

Download of the full version

Download the full version for your purchased software. In the installation process, select "Full version" and the desired country configuration.

Current Release:

Download current Release

Trial version

Testing with real data

Your customers want to test our software and import their own real data? No problem - download our current trial version. Select "Trial version" during the installation process and the software can be used free of charge for 60 days covering up to 500 subscribers. After purchase, you can easily convert the trial version into a full version, without losing the configurations and already collected data.

Download Trial Version


Testing with already integrated demo data

If you are not familiar with our software yet, do not hesitate to download our current demo version. It will convince you and your customers.

Download Demoversion

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