Turn your UC platform into a contact center with UC Analytics and DynamicTeams from aurenz. From ordinary hunt groups or waiting queues, Dynamic Teams are created in which agents can book themselves in and out independently. A supervisor gets an insight into the call volume, the service quality and the utilization of the group via dashboards and can intervene in the group assignment. Predictive analytics provide a forecast of expected call volume. Group-related callback journals show which callbacks are still pending and which are already being processed or completed.
Simple compilation of the analyses clearly arranged on several dashboards.
Get preconfigured analyses, sorted by topic, and added to the individual dashboard with just one click.
Get a quick overview of the voice quality of your connection.
Identify how many calls were accepted or lost and make sure to optimize your hunt groups.
Determine your actual need for voice channels.
Identify bottlenecks or overcapacity and manage your resource planning.
Increase your service quality based on the accessibility analyses.
How long do the customers stay on the line? Create and configure drop groups properly.
Our analyses and reports make the Unified Communication graphically visible. Optimization potentials are revealed and the service quality further improved.
At a glance:
Presentation as a live chart
It is easy to measure the required number of voice channels. After the analysis, adjust the SIP connections as needed and make sure to always be available.
Determination of necessary voice channels
Utilization at peak hours
Cost determination via tariff tables
You are constantly on the safe side with the integrated alarm for defined events. There is an immediate notification about the event via for instance e-mail so that you are able to take quick counter measurements.
Call at certain times
Long lasting calls
Calls from specific areas
Easy to calculate internal costs or UC services to third parties as a service provider.
Drill down to itemised bills
Billing of service, private and project calls
Mobile and landline invoice import, cost allocation and plausibility check
Detailed and summary reports
Cost centre accounting
Billing of clients
Billing of device costs, services, IMAC (Install, Move, Add, Change)
Run reports automatically or on-the-fly
Freely configurable forms for reports using the form editor
Static hunt groups (e.g., support, head office, etc.) become dynamic hunt groups, expandable if necessary.
Supervisor Board: monitoring and management of hunt groups
Agents can log in and out
Agent status display
Adding agents automatically by full utilization
Warning alert when less agents are available
Adaptation to routing scripts not necessary
When creating and processing all data protection requirements are always taken into account.
Data protection packages with protection specifications, separated by call type
Allocation of data protection packages to subscribers
Customised encryption of relevant data
Individually adjustable protection settings
Delete or mask connection information: call, time, duration, destination number, location
Exempt connections to counselling centres
In compliance with the service connection regulations of the countries (Germany:DAV)
Switching between business and private
EU General Data Protection Regulation (GDPR)
Integrated user/role concept for different access authorizations
Flexible export options
Master data via LDAP connection
Data export for banks (SEPA)
To ensure high quality at all times, we certify our products regularly. We work together with the most renowned telecommunication manufacturers:
Optimization of service quality
Even better personnel planning
Automatic distribution of reports
Easy to handle
Showing tendencies over longer periods of time
Control, monitoring and provisioning of hunt groups
Download the full version for your purchased software. In the installation process, select "Full version" and the desired country configuration.
Download current Release
Your customers want to test our software and import their own real data? No problem - download our current trial version. Select "Trial version" during the installation process and the software can be used free of charge for 60 days covering up to 500 subscribers. After purchase, you can easily convert the trial version into a full version, without losing the configurations and already collected data.
Download Trial Version
If you are not familiar with our software yet, do not hesitate to download our current demo version. It will convince you and your customers.