Online Support
Our business partners and end users with a service contract receive, when necessary, remote support.
Please download the program TeamViewer for remote maintenance.
With this program you allow our support team member temporary remote access to your computer system. Software installation is not necessary. Please just run the program after agreeing to our "Terms of Use for Remote Access via the TeamViewer Software" and contact our support staff via telephone.
Terms of Use for Remote Maintenance
via the TeamViewer Software
When establishing a remote maintenance connection via TeamViewer you consent to the Aurenz GmbH saving a record of the entire session incl. the corresponding data, for security reasons. This should ensure that in case of complaints any uncertainties can be cleared up. Any customer complaints have to be submitted in writing within three months after the end of the remote maintenance connection. Deletion of the data takes place at the Aurenz GmbH according to the legal requirements.
In accordance with our General Terms and Conditions and the current, data protection compliant guidelines we would like to point out that a system backup should be performed before using the support via remote maintenance. In addition, an employee from your company should be present in front of the monitor so that they can always follow what work has been done by our support team member during the session.
Our General Terms and Conditions apply.
Accept Terms of Use and Start TeamViewer
Please start TeamViewer, if you accept our General Terms and Conditions and Terms of Use, with the following link:
I accept the General Terms and Conditions and the Terms of Use.
Support Hotline
Mo.-Fr. 08:00-16:00
Tel. +49 (0) 7021 73888-33
Fax +49 (0) 7021 73888-30
support@aurenz.de